Remote technical support
Our support team connects securely to your computer to fix the issue you reported, so you don't have to go anywhere.
Secure connection
Temporary access
You stay in control
Enter the code our agent gave you and press the button to join the session.
By joining, you accept the support session terms below.
How it works
Step 01
Tell us about the issue by phone or email. The agent will give you an invitation code.
Step 02
Open the support panel on this page and type in the code the agent gave you.
Step 03
Press the button to join. You'll see the agent working and can end the session whenever you want.
Session terms
By joining a remote support session, you acknowledge and accept these terms.
01
By joining, you grant Jass Design Group temporary remote access to your computer to help resolve the issues you reported. Access lasts only for the session and is limited to the assistance requested.
02
Our team will not access, view or change files, folders or applications that aren't needed to provide support.
03
You can end the session at any time by closing the connection from the support panel.
04
Jass Design Group is not liable for damage, data loss, system failures or other issues that may arise directly or indirectly from the support session.
Email or call us and one of our agents will give you your code to start the remote support session.